Lidwell Writing Services - Frequently Asked Questions
Let us answer a few of the most frequently asked questions we receive from our clients before they hire us.
I'm a podcast producer / audio engineer. Do you only work with podcast hosts? Can I white-label your services?
The term 'white-labeling services' refers to one company or service provider creating a product or service for another company, which will use that content or service as their own, typically with no attribution back to the company or provider who created it - much like a ghostwriter of a blog post or book.
While we no longer offer 'white-label' services, we do frequently work collaboratively with other professionals throughout the podcast industry, including podcast producers, post-production companies, audio engineers, and podcast network facilitators. Our business-to-business collaborative services vary slightly from those we offer to podcast hosts directly. Contact us directly to discuss your client's needs, estimated episode quantities, average episode duration, and other details.
How do I send my audio files to your team?
Our team uses Dropbox for sharing files and collaborating with each other as well as our clients. Once we have determined the number of show notes you need each month as well as the average, per episode duration, we will create a "parent" Dropbox folder labeled after the name of your podcast and invite you and your team to join. Within the parent folder, you can expect to see at least three additional sub-folders:
- Podcast Content/ Audio Files
- Show Notes Completed
- Additional Information
In these folders, you will upload your recorded audio files to the "Podcast Content/Audio Files" folder. Then, our team will write the show notes for each episode in the billing month. We will then have our editing team review the written content to check for grammar and spelling errors, sentence structure, show note structure, and content flow. Once we complete and edit the show notes for each episode, you will be able to access the final copy within the "Show Notes Completed" folder.
If you interview guests on your show, we do request that you provide us with each guest's formal bio. Alternatively, if you ask your guests to fill out a form when applying to be featured on your show, that information can be used in place of a formal bio. This information is helpful for our team to create the introduction paragraphs for each show note.
To learn more about our process, visit Our Process page.
What's the average turn-around time per episode/document?
We typically require a minimum of 4 business days to ensure we have time to schedule your content on our project calendar, listen to the episode carefully and thoroughly, and write quality show notes. Episodes uploaded in bulk/batches may deviate slightly from this standard, and will be discussed with you in advance. This standard may also vary slightly for audio engineers/producers collaborating with us on several shows.
Do I have to sign a contract before your team begins work?
Nope! Once the initial invoice is paid in full, we can begin working on your amazing content!
Do you offer a "Try Before You Buy" option or can I request a free sample?
What if I need more than the originally agreed-upon number of show notes, or my audio content runs longer than what we intially agreed?
That's okay! We've got you covered.
For additional episodes - such as during months with five weeks instead of four, or when you're preparing to travel, but don't want your show's consistency to suffer - we can send an additional invoice at the end of the month to cover the overage.
Likewise, for episodes that run longer than the originally agreed-upon duration, we will send an additional invoice at the end of the month to cover the overage as determined by our tiered rate packages.
What if I can't fulfil my monthly quota? Do you offer a reimbursement or refund policy?
Unfortunately, no. Since we work on retainer, much like retaining an attorney or purchasing a gym membership, we do not offer a reimbursement plan, credit plan, roll-over plan, or refund policy. It is incumbent on the client to provide all necessary files per billing month. This ensures we block out time on our project calendar for your show so that we do not over-book and risk being late on your time-sensitive content.
What payment methods do you accept?
We use Square as our preferred payment processing platform. Square allows us to accept most debit cards and credit cards including Visa, Master Card, and American Express.
How often will you invoice / bill me?
We invoice our clients on, or near, the first of every month for the total number of episodes agreed as well as the duration of each episode, based on our tiered rate packages.
To learn more about our tiered rate packages, visit our Just the Notes page.
Here's an example:
Let's say you produce a podcast episode twice a week that ranges between 30-40 minutes long. The average number of weeks in a given month is 4.
So, we would invoice, according to our Tier 2 Package, for 8 episodes. (Tier 2 Package = $160/mo x 2 (for a total of 8 episodes per month) = $320/month).
What is your Easy Pay program?
We like to keep things as simple for our clients as possible! This is one of the main reasons we chose to use Square as our preferred payment processing service. This allows us to set up an auto-pay option for all of our clients, so that you no longer need to wonder or worry about whether you've paid your invoice - or if your content will stop flowing due to an overdue invoice.
It is incumbent on the client to provide all necessary files per billing month.
Please keep in mind that with this option, in order for us to set up Easy Pay, your first invoice will need to be paid manually and you will need to select "Save This Card" on the first invoice. This will allow us to work our magic behind the scenes to get things set up correctly!
Do you include time-stamps in your show notes?
Unfortuntately, no, we do not include time-stamps in our show notes. We strongly believe that time-stamps do not provide your business, your show, your show notes, or your sponsors with adequate value to your listeners and subscribers.